Refund policy

Returns, Exchanges & Store Credit

We accept returns, exchanges or store credit within 30 days of purchase. Please notify us ASAP with any questions or concerns regarding your order. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the concern and make it right.

To be eligible for a return, exchange or store credit, your item must be unused, in the same condition that you received it, and with tags. It must also be in its original packaging. To process your return, exchange, or store credit, we require your original receipt or proof of purchase.

To start a return, you can contact us at info@meredithmediagroup.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returned items for refund, exchange, or store credit will be subject to shipping costs payable by the customer upon return. 

Some items cannot be exchanged and include any skin care, essential oils, bath & body products, or products with a broken seal. These products cannot be returned or exchanged and are considered a final sale. 

*All sale items, special orders, books, and gift cards are final sale and cannot be refunded, exchanged or returned for store credit. 

When returning or exchanging items, please ensure packaging is in the same condition as received to prevent any damage in shipment. We reserve the right to refuse shipment of poorly packed items. We recommend returning items with delivery confirmation and insurance, as we are not liable for packages lost in the mail. 

There are situations where only partial refunds may be granted:
 - Items that are not in their original condition, packaging, and/or damaged for reasons outside of our processing error.

Upon receipt of the returned item(s), we will credit your payment method for the cost of the item(s), and you will receive an email confirmation once the process is complete. Please allow 5-10 business days for processing, and remember it can take some time for your bank or credit card company to process and post the refund. 

For exchanges, we will ship your new item once your returned item is received. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new item.

Note: International Orders are not eligible for free shipping on exchanges and/or return labels. 

Please feel free to contact us for any return questions at info@meredithmediagroup.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Important Policies

Merchandise must be received in NEW condition and intact or we will refuse the return. 

Shipping costs will be honoured if the return is a result of our error in that you received the wrong product, or the product is defective. 

Late or Missing Refunds

If you have not received your refund within 10 business days, please check your bank account, then contact your credit card company to see if they have posted your refund. If you have contacted your credit card company and your banking branch and still have not received an update on your refund after more than 15 business days, please reach out to us at info@meredithmediagroup.com